- Non authorisation of payment
- The product being out of stock
- There having been a pricing or description error
- Telephone on 01341 280283 Monday to Saturday 9:00am to 5:00pm
- Email to firstname.lastname@example.org stating your intention to cancel the order.
- By writing to customer services at Pyramid, King Edward Street, Barmouth, Gwynedd. LL43 2AR
- Returning the goods in perfect condition, in original packaging with all labels still attached within 28 days of receipt along with the goods return form
- Goods which have been made or ordered to a customer's specification;
- For reasons of hygiene we cannot accept returns of pierced jewellery
- For reasons of hygiene we cannot accept returns of underwear or bathing suits
The goods must be returned unused, with all garment tags attached and with their original undamaged packaging. We will consider the condition of the goods being returned when making a refund.
Please return the item to us within 14 days of cancellation in order to receive a full refund or exchange. If you notify us of your intention to cancel the contract but do not return the goods to us we reserve the right to deduct the cost incurred by us in recovering the goods, from any refund you are owed.
None of the above terms affect your statutory rights when goods are faulty or incorrectly supplied nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations.
We only accept payment for orders in £ sterling.
We accept payment by Maestro, MasterCard, Visa and Visa Debit.
If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.
Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us when placing an order.
Please note that we cannot accept cash, cheques or gift vouchers as payment online.
All prices shown on the website are in £ sterling and are inclusive of VAT, where applicable. Prices may change and offers may be withdrawn at any time.
Our policy is to ensure that prices on our website are accurate. However, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we may treat your order in respect of the incorrectly priced item as cancelled.
From time to time we may offer additional discounts for purchases online that do not apply in our retail stores and vice versa.
Product Availability / Information
We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address or telephone number you provided when placing your order. If we cannot contact you or receive no response to an email we send to you, we will cancel the part of your order that is unavailable or incorrectly priced, and will continue to process the remaining items on your order (where applicable). All items are subject to availability. If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces and substitutions will only be made with your prior consent. If a replacement item is of greater value you will be liable to pay for the difference in values.
Please note that this delivery information applies only to orders placed online
We cannot guarantee specific delivery dates and therefore please allow up to 7 working days for delivery within UK and 14 working days for Channel Islands. This is subject to goods being in stock, payment authorisation and you should allow for a longer delivery time during the Christmas and sale periods. We are unable to guarantee delivery earlier than this time frame.
Delivery charges vary depending on the value of the order and the speed at which you require the item to arrive. Prices range from £0.00 to £3.99.
We offer delivery to the following European Countries: Belgium, Denmark, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden and Switzerland.
The delivery charge is £12.00 on all orders and we use a fully tracked service supplied by Royal Mail which takes approximately 5 days for delivery. I am afraid we do not offer free returns on orders delivered outside of the UK.
Please note there are a selection of products that can't be delivered outside of the UK. These include, but are not limited to Vineyard Candles and a selection of Voyage footstools and floor cushions.
Delivery Shortages and Errors:
All delivery shortages must be notified to us within 5 days of the delivery date in order for us rectify the problem. If we are not notified within this period we will assume the item has arrived as per your order.
We will notify you via email the day we dispatch your order. All orders will arrive within 7 working days (UK deliveries only / 14 working days for international order). Please contact us within 10 working days (20 working days for international orders) if your order hasn't arrived. If we are not notified within this time frame we may not be able to rectify the issue.
We may change the website and correct or update information (including product information) on it or change these terms and conditions at any time without notice.
Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.
You may access and use the website for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:
- retrieve and display the content of the website on a screen;
- print copies of the content for your own personal use; and
- store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).
You may not use this website or its contents:
- for commercial purposes;
- for resale purposes including the extraction of any part of the contents of this website (eg. item listings, descriptions, prices);
- to download (other than page caching) or modify the website, or any portion of it;
- to interfere with or disrupt any network or web site connected to this website or gain unauthorised access to other computer systems;
- to interfere with the enjoyment or use of the website by any other person;
- any purpose which is unlawful.
Using this website does not give you permission to link to it or to use any of the trade marks, designs, get-up and/or logos contained within it.
We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. Accessing the website is entirely at your own risk.
You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
This website and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with this website, is our property or that of our suppliers and is protected copyright, trade marks, database rights and other intellectual property rights.
This website may include links to third party web sites ("Third Party Site(s)") from time to time. You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and terms and conditions of use of Third Party Sites accessible from this website.
Liability and Indemnity
We do not exclude or limit our liability or the liability of any other person for fraudulent misrepresentation or for death or personal injury resulting from our or their negligence. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use or misuse of the website or customer services. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website or customer services (including without limitation, any such loss arising out of or in connection with any order placed on the website whether or not accepted by us).
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.
We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
Privacy and Communications
To fulfill our obligations to you under these Terms and Conditions we communicate with you by email and by posting notices on the website. You agree to receive communications from us electronically in this way and that electronic communications will satisfy any legal requirement for communications to be in writing.
The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place on our website or over the telephone are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or your use of customer services or any order you place on the website.
We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
Please contact our Customer Services Team in the event of any queries:
Telephone 01341 280283
Lines are open Monday to Saturday 9.00am - 5.00pm (Closed Sunday).
King Edward Street